Customer Charter

Our Aim

As owners and hosts, Peter Milhinch and Sharyn Rogers aim to provide an accommodation experience accurately reflected in our advertising and marketing and will endeavour to meet our customers needs and expectations at all times.

To ensure the success of this aim, we are committed to providing:

• A high level of personal service and a friendly, welcoming environment taking into account at all times our guests privacy requirements.
• A business with  National Tourism Accreditation certification.
• An immaculately clean cottage and attention to detail ensuring all cottage facilities are fully functional and in good order.
• Accurate and detailed information about the accommodation and experiences provided.
• Informed and comprehensive assistance with touring advice and Barossa experiences.
• A clear definition of costs, including booking and cancellation policies.
• The immediate rectification of any problems which may arise during our guests stay.

How you can help us

• Contact us with any queries prior to booking so we can ensure your expectations are met.
• Please read our Terms of Payment and Cancellation and Damage policies carefully.
• Provide us with feedback: Directly to us, either verbally or via email especially if adverse. We treat all feedback as a positive thing for our business and will not take it personally! We would rather have the opportunity to rectify any issues and make good. Our guest's satisfaction is at the core of our business philosophy. When you stay, a feedback form is placed in the cottage. Again, we
  highly value any comments. 
• If you would like to share your experience at Seppeltsfield Vineyard Cottage with fellow travellers, we welcome reviews which can be made on the following link: Write A Trip Advisor Review
   

 +61 8 8563 4059