Customer Charter

SEPPELTSFIELD VINEYARD COTTAGE
 

Our Aim:

As owners and hosts, Peter Milhinch and Sharyn Rogers aim to provide guests with premium vineyard accommodation and a unique and memorable Barossa Valley experience which surpasses their expectations.

To ensure the success of this aim, we are committed to providing:

• a high level of personal service taking into account at all times our guests
  privacy requirements

• a friendly and welcoming environment

• an immaculately clean cottage and attention to detail ensuring all cottage
  facilities are fully functional and in good order.

• accurate and detailed information about the accommodation and experiences
  provided

• informed and comprehensive assistance with touring advice and Barossa
  experiences

• a clear definition of costs, including booking and cancellation policies

• a booking confirmation package posted within 24 hours of confirmation
  and payment

• our availability to rectify any problems which may arise during our guests
  stay

How you can help us:

• Contact us with any queries prior to booking so we can ensure your expectations are met.
   
• Please read our Terms of Payment and Cancellation and Damage policies carefully
   
• Provide us with feedback:
   

o Directly to us, either verbally or via email especially if adverse. 
   We treat all feedback as a positive thing for our business and will not
   take it personally! We would rather have the opportunity to rectify any
   issues and make good. Our guest's satisfaction is at the core of our
   business philosophy.

o When you stay, a feedback form is placed in the cottage. Again, we
   highly value any comments.
 

Maintaining Tourism Accreditation is an important step in ensuring our guests are provided with nationally endorsed industry standards and a quality experience.
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